One referral line
A single number and desk for every emergency and transfer.
How partnership works
From first call to live referrals.
Partnering with RISA follows four clear steps. Your team keeps its protocols, RISA brings the network, and the first live case runs with both teams ready.
- 014 stepsFrom briefing to go live
- 02No new hardwareWorks in a browser
- 033 care levelsBLS, ALS and Critical Care
- 0424x7Command centre support
The partnership path
Four steps, one shared plan
Each step has a clear owner, so your team always knows what comes next.
- 1BriefingA walk through of the network on cases from your city.
- 2Joint planReferral routes, care levels and contacts agreed.
- 3Setup and trainingConsole access and training for your emergency team.
- 4Go liveCases flow, reviewed together in the first weeks.
What you get
Everything a hospital needs from one partner
Verified vehicles
Every ambulance and crew checked to one standard.
Hospital Console
Incoming cases and live vehicles in one view.
Records ready for audit
A complete handover record for every case.
Planned transfers
Intercity and interstate moves planned with both teams.
A named contact
One partnership manager for your hospital.
Shared responsibility
Your team leads the care. RISA runs the network around it.
Protocols, clinical decisions and admissions stay with the hospital. RISA brings the vehicles, the crews and the record.
- 1Partner
- 3Care levels
- 24x7Support
Who does what
Clear roles from day one
Your hospital
- Clinical protocols and admission decisions
- Receiving the case and the handover
- Naming an emergency lead for RISA
RISA
- Dispatching the right vehicle and crew
- Pre arrival notice and the case record
- Training, support and monthly reviews
The first 30 days
What the first month looks like
- 01Week 1
Briefing
Meet the RISA team and agree what you need first.
- 02Week 1
Joint plan
Referral routes, contacts and escalation agreed.
- 03Week 2
Setup
Console access and contact lists set up.
- 04Week 2
Training
Short sessions for the emergency and transfer desks.
- 05Week 3 onward
Go live
Live cases, reviewed together each week.
Hospital partnerships · +91 9904 104 104
Ready to start?
Talk to the partnerships team about your hospital and the cities you serve.
Questions and answers
Partnership, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreHow long does it take to go live?
Most hospitals go live within a few weeks of the first briefing, depending on training and any system connections.
Do we need new hardware?
No. The Hospital Console works in a web browser on the computers your team already uses.
Can we keep our own ambulances?
Yes. RISA adds to your fleet and handles overflow, transfers and night cover as agreed.
Who is our contact at RISA?
A named partnership manager, supported by the 24x7 command centre.
Is there a commitment period?
Partnership terms are agreed with each hospital. Ask the team for details.
Keep exploring
More for hospitals
Patient HandoverOne case record, ready for NABH audits.Hospital ConsoleReceive incoming cases in one view.Integration and ABDMConnect RISA to your hospital systems.Partner StoriesOutcomes from partner hospitals.Partner with RISAStart your hospital partnership.For HospitalsWhy hospitals join the network.