How can we help?
Answers grouped by topic for patients, families, hospitals and fleet operators. For a medical emergency, call 1800 108 1800 at any hour.
- 011800 108 1800Emergency, 24x7
- 02+91 9904 104 104Partners and planned rides
- 03Emailcontact@smartambulance.com
- 045 topicsAnswers grouped
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Booking a ride
How do I book a RISA ambulance?
Call 1800 108 1800, toll free, at any hour. The call taker asks a few questions, chooses the right care level and sends the nearest suitable vehicle.
Which cities is RISA live in?
RISA is live 24x7 in Ahmedabad, Gandhinagar and Gurgaon.
Can my family follow the ambulance?
Yes. Once a vehicle is on the way, the family can follow it live on a link shared by RISA.
Can I book for later?
Yes. Planned rides can be booked by phone or on WhatsApp at +91 9904 104 104.
Payments and bills
How is the fare worked out?
The fare depends on the care level, the distance and the time the vehicle is needed. The call taker explains the charges before the ride is confirmed.
How do I get a bill or receipt?
A bill is shared after the ride. For a copy or a correction, write to contact@smartambulance.com with the date and pickup location.
Can I claim on insurance?
Keep the bill, the admission papers and the discharge summary together when you claim.
For hospitals
How can our hospital partner with RISA?
Call or WhatsApp the partnerships team on +91 9904 104 104, or visit the page for hospitals.
Do we need new hardware?
No. The Hospital Console works in a web browser.
For fleets
How can my fleet join the network?
Call or WhatsApp the onboarding team on +91 9904 104 104. RISA verifies your vehicles, equipment, crews and documents before they go live.
Do I have to work only with RISA?
No. There is no exclusivity.
Data and privacy
How does RISA protect my personal data?
RISA collects personal data only for the care being given, limits access by role and keeps every access on record, in line with the DPDP Act 2023.
How do I raise a complaint or grievance?
Write to contact@smartambulance.com or visit the Grievance Officer page.
No answer matches that search. Write to contact@smartambulance.com.
Still need help?
Call the helpline at any hour, or write to us.
About the Help Centre
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreIs the helpline free?
Yes. 1800 108 1800 is toll free.
How do I contact a person?
Call the helpline, WhatsApp +91 9904 104 104 or write to contact@smartambulance.com.