Complete every time
The same fields for every case, so gaps are easy to spot.
Patient handover
One case record. Ready at the bay.
Your team knows who is coming before the doors open. The crew briefs at the bedside, and the full record stays on file for audits.
- 01Pre alertBefore the doors open
- 02One recordFrom call to bedside
- 03Audit readyStructured for NABH
- 04In personBedside briefing
At the emergency bay
What arrives before the patient does
Every handover follows the same four moments, so nothing is missed.
- 1Pre alert screenThe bay sees the care level and expected arrival.
- 2Ambulance at the bayReversed in, doors to the canopy.
- 3Stretcher transferA level move from the vehicle to your trolley.
- 4Bedside briefingThe crew hands over in person, with the record.
The handover in four moments
From the first call to the bedside
- Call logged
Time, location and complaint recorded at the first call.
- Vitals shared
The crew records vital signs on the way.
- Pre alert sent
Your team sees the case before arrival.
- Bedside handover
The crew briefs your team and the record is signed off.
The case record
What your team receives for every case
The record follows a fixed structure so your team can read it in seconds and auditors can find what they need.
- Readable on the Hospital Console and as a PDF
- Signed off by the crew and your receiving staff
- Kept on file for audits and reviews
Shared before arrival
Case record
- Call time, pickup and complaint
- Care level and crew names
- Vital signs taken on the way
- Care given and medicines
- Arrival and handover times
- Receiving staff sign off
Kept for NABH audits
For quality teams
Built for NABH audit readiness
Handover and transfer records are often requested during accreditation reviews. RISA records are structured to make them easy to find.
Time stamped
Call, dispatch, arrival and handover times on record.
Searchable
Find records by date, care level or crew.
Access controlled
Only named staff can view patient records.
Bedside, not doorstep
The crew stays until your team has the patient and the story.
Every handover ends with a brief in person and a record your team can return to.
Hospital partnerships · +91 9904 104 104
Want handovers like this at your bay?
The partnerships team can walk your emergency and quality leads through a sample record.
Questions and answers
Patient handover, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreWhat is a pre arrival notice?
A short summary sent to your team before the ambulance arrives, with the care level, the complaint and the expected arrival.
Is the record available after the handover?
Yes. It stays on the Hospital Console and can be downloaded for your files.
Does the record help with NABH audits?
It is structured around the transfer and handover records auditors usually ask for. Your quality team decides how to use it.
Who signs off the handover?
The crew and a member of your receiving team.
Is patient data protected?
Access is limited to named staff and every view is on record, in line with the DPDP Act 2023.
Keep exploring
More for hospitals
Hospital ConsoleReceive incoming cases in one view.How Partnership WorksFrom first call to live referrals.Integration and ABDMConnect RISA to your hospital systems.Partner StoriesOutcomes from partner hospitals.Partner with RISAStart your hospital partnership.For HospitalsWhy hospitals join the network.