For families
Start with the first minutes guide and the family checklist.
Blog and articles
Practical reading for every emergency.
Guides for families, playbooks for hospitals and plain readings of the rules for operators, written by the people who run the network every day.
- 017 articlesAnd growing
- 02FamiliesGuides and checklists
- 03HospitalsPlaybooks
- 04OperatorsExplainers
What you will find
Four kinds of article
Each article is written for one reader and one job.
- 1GuidesStep by step help for families.
- 2PlaybooksHow hospitals work with the network.
- 3ExplainersRules and standards in plain words.
- 4ChecklistsThings to keep ready.
The library
Every article, in one place
Filter by reader, or search for a topic.
What to do in the first minutes of a medical emergency
Who to call, what to say and how to help the crew find you.
Read the guide
BLS, ALS or ICU ambulance: which one do you need?
How the three care levels differ, and how the call taker helps you choose.
Read the explainer
How a digital handover works at the emergency bay
What arrives before the patient, and how one case record follows them inside.
Read the playbook
What the National Ambulance Services Guidelines 2026 mean for private operators
A plain reading of the guidelines and what changes for your fleet.
Read the explainer
AIS 125 explained: what a compliant ambulance needs
The construction standard behind every road ambulance in India.
Read the explainer
Ambulance records hospitals should keep for NABH audits
A checklist of the transfer and handover records auditors ask for.
Read the checklist
The emergency checklist every family should keep by the door
Documents, medicines and numbers to keep ready.
Read the checklistNo articles match that search yet.
Featured guide
The first minutes of an emergency matter. Know what to do before you need to.
Who to call, what to say and how to help the crew find you.
Reading paths
Start with the path that fits you
For hospitals
Start with the digital handover playbook.
For operators
Start with the 2026 guidelines explainer.
For everyone
Browse the Regulation Hub for the rules in plain words.
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Need help now?
In an emergency, call the toll free number at any hour.
Questions and answers
The library, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreWho writes RISA articles?
The RISA team, with clinical and operations leads reviewing each article.
Can I suggest a topic?
Yes. Write to contact@smartambulance.com.
Are articles medical advice?
No. They are general guidance. In an emergency, call 1800 108 1800.