Payments

Clear rates. Clean settlements.

Rates are agreed before you start. Every ride is on record from pickup to handover, and settlements arrive with a statement you can check line by line.

How settlement works Talk to onboarding

Rates agreed upfrontEvery ride on record

1Settlement statement
2Paid to your account
3Regular cycle
4Every ride on record

01UpfrontRates agreed before you start
02On recordEvery ride logged
03RegularSettlement cycle
04StatementLine by line

The settlement cycle

From ride to your account

Ride completed
The trip closes with a handover record.
Ride logged
Distance, times and care level recorded.
Statement shared
Every ride for the period, line by line.
Settlement paid
Paid to your registered bank account.

What shapes a payout

Four parts of every ride payout

Payout rates are agreed with you during onboarding and shared in writing.

A RISA team member on a call — **Questions?**Call the onboarding team

Care levelBLS, ALS or Critical Care

DistancePickup to drop

Waiting timeIf the vehicle waits at either end

Trip typeEmergency, planned or intercity

Bars show how much each part usually shapes a fare, for illustration only. Your call taker explains the actual fare before the ride is confirmed.

A RISA crew hands over a patient at a hospital entrance

Clean records, clean settlements

Every ride closes with a handover record. That record is what your settlement is built on.

No chasing invoices or disputing trips from memory. The record shows the ride, the distance and the times.

1Record per ride
0Invoices to chase

Your statement

What every statement shows

Shared every cycle

Settlement statement

Ride date, pickup and drop
Vehicle and crew
Care level and distance
Payout per ride
Adjustments, if any
Total for the period

Download as PDF from the Fleet Dashboard

Questions about a statement

Raise a query from the Fleet Dashboard or write to contact@smartambulance.com with the ride date. The team replies with the trip record.

Tax and invoices

Invoicing and tax details are agreed during onboarding.

Fleet onboarding · +91 9904 104 104

Ask about rates for your fleet.

The onboarding team shares current terms for your city and care levels.

Talk to onboarding+91 9904 104 104 Onboarding on WhatsApp+91 9904 104 104

Questions and answers

Payments, answered

In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.

Visit the help centre

How often are settlements paid?

On a regular cycle agreed during onboarding.

How are payouts calculated?

By care level, distance, waiting time and trip type, at rates agreed upfront.

Can I see every ride in my statement?

Yes. Each statement lists every ride for the period.

What if I disagree with a payout?

Raise a query with the ride date. The team checks it against the trip record.

Keep exploring

More for fleet operators

Fleet DashboardManage vehicles, crews and rides.OnboardingSteps from application to first trip.VerificationWhat RISA checks before a vehicle joins.ComplianceAIS 125 and the 2026 national guidelines.Join the networkApply to add your ambulances.For Fleet OperatorsWhy operators join the network.