Visible
Families and hospitals follow every ride live.
The RISA Standard
What verified means at RISA.
One standard for every vehicle, kit, crew and document, whoever owns the ambulance. Checked before the first ride, and again over time.
- 011 standardFor every vehicle
- 02VehicleChecked to AIS 125
- 03CrewTrained and licensed
- 04RenewedOver time
Four pillars
What every vehicle must pass
The same four pillars apply to every vehicle on the network.
- 1VehicleBody, fitness and permits.
- 2KitEquipment matched to the care level.
- 3CrewLicences and training.
- 4DocumentsInsurance and records on file.
Our promise
Visible. Verified. On time.
Verified
Every vehicle, kit and crew checked to one standard.
On time
One number answered at every hour, with the nearest suitable vehicle sent.
Staying verified
The standard does not stop at joining
- Check
Before the first ride.
- Recheck
On a regular cycle.
- Crew updates
New crew verified first.
- Badge
Active while checks are current.
What hospitals see
The badge on every ride
- Verified badge on every vehicle offered
- Date of the last check
- Removed if a check is missed
Partnerships · +91 9904 104 104
Questions about the standard?
Talk to the RISA team.
Questions and answers
The RISA Standard, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreWho sets the standard?
RISA, guided by AIS 125 and the 2026 National Ambulance Services guidelines.
Does it apply to partner fleets?
Yes. Every vehicle on the network meets the same standard.